Frequently Asked Questions
General Questions:
Q: Where is your wellness store located?
A: We are located at Star Mall, Moi Avenue, Nairobi, Shop C3, 3rd floor.
Q: What are your store hours?
A: We are open Monday-Sunday 8am-5pm. Our team is ready to assist you during these hours, providing guidance and helping you find the right wellness products.
Q: Do you offer online shopping?
A: Yes, we offer online shopping through our website and on Instagram. You can browse our extensive selection of wellness products and have them conveniently delivered to your doorstep.
Product and Category Questions:
Q: What types of products do you offer?
A: We offer a wide range of wellness products, including nutritional supplements, organic and natural products, fitness equipment, personal care items, herbal remedies, mindfulness tools, and much more. We aim to provide products that promote physical, mental, emotional, and personal well-being.
Q: Are your products organic and natural?
A: Yes, we prioritize offering organic and natural products whenever possible. We understand the importance of using high-quality ingredients that align with our customers' wellness goals and environmental consciousness.
Q: Can you recommend products for specific wellness needs?
A: Absolutely! Our knowledgeable staff is here to assist you in finding the right products for your specific wellness needs. Whether you require support for physical fitness, mental clarity, emotional balance, or personal care, we are dedicated to helping you make informed decisions.
Ordering and Shipping Questions:
Q: How can I place an order online?
A: Ordering online is easy. Simply browse our website, add the desired products to your cart, and proceed to the checkout page. Follow the instructions to complete your purchase, and we'll take care of the rest.
Q: What are your shipping options?
A: We offer various shipping options to ensure convenience. The available options, along with their associated costs and estimated delivery times, will be displayed during the checkout process. Choose the option that suits your needs best.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within Kenya. We apologize for any inconvenience caused and hope to expand our shipping options in the future.
Returns and Refunds Questions:
Q: What is your return policy?
A: We accept returns within 24 hours of purchase, provided the product is unused, in its original packaging, and accompanied by the receipt. Please refer to our Returns Policy page on our website for more detailed information.
Q: How long does it take to process refunds?
A: Once we receive the returned item, we will inspect it and process the refund within three business days. The refunded amount will be credited back to the original payment method used for the purchase.
Q: What if I receive a damaged or defective product?
A: Contact our customer support team within 24 hours of receiving the product, and we will assist you in resolving the issue promptly.
